Last Updated: May 2026 | Effective Date: May 2026
At juan1365, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
Summary: juan1365 collects personal information to operate its platform, verify player identities, process transactions, and comply with Philippine regulatory requirements. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
This Privacy Policy applies to all personal information collected by juan1365 ("we," "us," or "the Platform") through the juan1365 website, mobile interface, customer support channels, and any other service we provide (collectively, the "Services"). It applies to all registered players, visitors, and any individual whose personal data we process in connection with the Services.
juan1365 is committed to protecting the privacy and security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with juan1365.
Depending on how you interact with juan1365, we may collect the following categories of personal information:
juan1365 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support contact |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting |
| Third-party sources | Identity verification providers, payment processors (GCash, Maya, banks), fraud detection services |
| Publicly available sources | Sanctions lists, politically exposed persons (PEP) databases, regulatory watchlists |
juan1365 processes your personal data for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173), juan1365 processes your personal data on the following legal bases:
juan1365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of juan1365 are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.
juan1365 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with us and for a period thereafter as required by applicable law.
Specifically, transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in accordance with Philippine AML regulations. Gaming activity logs are retained for a minimum of three (3) years. Marketing consent records are retained for the duration of the consent period plus two (2) years.
When personal data is no longer required, juan1365 will securely delete or anonymize it in accordance with our data disposal procedures.
juan1365 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While juan1365 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
juan1365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage, and support security functions. The types of cookies we use include:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login authentication, security tokens | Yes — cannot be disabled |
| Functional | Language preferences, game settings, responsible gaming tool states | Optional |
| Analytics | Aggregated usage statistics to improve platform performance | Optional (consent required) |
| Marketing | Tracking promotional campaign effectiveness | Optional (consent required) |
You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan1365:
Request a copy of the personal data we hold about you and information on how it is processed.
Request correction of inaccurate or incomplete personal data in your account.
Request deletion of your personal data where it is no longer necessary or where consent is withdrawn, subject to legal retention obligations.
Object to processing of your data for direct marketing or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used format where technically feasible.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
To exercise any of these rights, please contact our Data Protection Officer via the support channels listed in Section 14. We will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
juan1365 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above in accordance with Philippine gaming regulations. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
⚠️ Age Restriction: You must be 21 years or older to register and use juan1365. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at the details in Section 14.
Some of juan1365's technology and service providers may be located outside the Philippines. Where personal data is transferred to recipients in other countries, juan1365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data processing agreements incorporating standard data protection clauses.
By using the juan1365 platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of the Services, subject to the safeguards described above.
juan1365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page will be revised accordingly. For material changes, we will notify registered players via email or an in-platform notification prior to the change taking effect.
Your continued use of the juan1365 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the juan1365 Data Protection Officer (DPO):
Email: [email protected]
Support Email: [email protected]
Live Chat: Available within the juan1365 platform after login
Response Time: Within 30 days of receiving a verified request
The email addresses above are displayed for informational purposes only and are not clickable links. Please use the live chat function within the platform for the fastest response to urgent matters.
All data transmitted between your device and juan1365 is protected by TLS encryption. Your financial details and personal info are never sent in plain text.
juan1365 processes your data in full compliance with the Philippine Data Privacy Act of 2012, giving you enforceable rights over your personal information.
We never sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate and improve the juan1365 platform.
Identity documents collected for KYC are used solely for verification and regulatory compliance — stored securely and never shared beyond what the law requires.
Access, correct, or request deletion of your personal data at any time. juan1365 respects your rights and responds to verified data requests within 30 days.
juan1365 has a designated Data Protection Officer overseeing all privacy matters — ensuring accountability and a direct point of contact for your concerns.
Your data is protected, your identity is secure, and your rights are respected. Join Filipino players who trust juan1365 for safe, fair, and responsible online gaming. Must be 21 or older.
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